Candidates for CCI Examinations
CCI’s testing administrator, Pearson VUE will temporarily close their U.S. and Canada-based Pearson Professional Centers (PPCs) starting March 16, 2020 for at least 30 days until April 16, or whenever conditions are deemed safe to re-open.
There may be instances where test appointments need to be cancelled or rescheduled.
Current candidates that have scheduled examinations during the closing, will receive cancellation notifications, which will provide instructions for scheduling new appointments on or after April 16, 2020.
If your exam is cancelled: You will receive an email cancellation notification. If this happens, you have two options:
- You can reschedule for a later date through Pearson VUE.
- Or you can extend your authorization to test window. To extend your authorization to test visit www.cci-online.org and log in to your CCI online profile and under MY ACCOUNT select ATT EXTENSION REQUEST. From there you will see your exam. Be sure to select the “Request Extension to Sit for Exam”. To receive an extension, you cannot have a scheduled appointment with Pearson.
If you already have a scheduled exam after April 16, 2020: Your exam appointment will proceed as scheduled unless you receive an email cancellation.
If you need to schedule or reschedule an exam: Please note that only test centers that are open will appear during the scheduling process. You may find less availability than usual. Tip: Try searching for alternate testing dates or for a test center slightly farther away.
If you are ill on the day of the exam: Do not sit for your exam. If you miss your appointment due to illness, please review the absentee policy for emergency circumstances, which includes information about requesting an extension or cancellation (with refund).
If you have any questions or need help: For any CCI candidate that is unable to take a CCI examination due to the spread of COVID-19 please contact us at +1 919 861 4539 or email@example.com, and a member of CCI’s Applicant Services team will walk you through your options so you can decide what works best for you.